Booking Conditions

Deposits

Deposits are required to secure a reservation for all long weekends and peak season holiday periods. These include Easter, Summer School Holidays, Peppy Parkival, All Long Weekends, April & September School Holidays.

A 50% deposit is required at the time of booking.

Deposits are not required in LOW and OFF season.

A deposit may be requested for other weekends that are very busy or if there is an expected full caravan park.

A 3 night minimum stay is required for all campsites and studios over peak weekends (Friday-Monday). Over Easter a 4 night minimum is required (Thursday-Monday).

During the summer holidays from mid December to mid January there is a 4 night minimum stay. Requests for shorter periods may be accommodated if there is a small gap between other reservations.

Reservations can be cancelled easily in low and off seasons as a deposit has not been made.

FINAL PAYMENT FOR CAMPSITES/STUDIOS IN PEAK SEASON/PEAK WEEKENDS IS DUE 3 DAYS BEFORE ARRIVAL. This can be done by the following ways:

• Reception staff can charge your credit card token in our RMS booking system
• Via credit card over the phone. Mastercard, Visa Credit and Debit cards will be charged a card surcharge of 0.90% of the total transaction. We reserve the right to vary the surcharge in accordance with the merchant fees and bank charges at any time without prior notice.
• Via direct bank transfer. Please ensure you email a copy of your bank receipt if you choose to transfer.

Check In/Out POWERED AND UNPOWERED SITES

Check in is at 1pm and checkout time is 10am, if you require a different time please contact the office and we will do our best to accommodate this. Early check ins are only offered in OFF peak season, thanks.

• Early check ins before 1pm in off peak season will incur a $20 early fee (and only if sites are ready for check in, we have a lot of grass that the gardeners care for)
• Late check outs after 10am will incur a $20 late fee

Check In/Out STUDIOS

Check in is 2pm and check out time is 10am, if you require a different time please contact the office and we will do our best to accommodate this. A small fee may be charged if you require early arrival or late departure.

Pets

There is abundant wildlife, so we have chosen to keep domestic pets out of Peppermint Grove Beach Holiday Park.

Cancellation

Over peak season or a weekend requiring a deposit, a cancellation or amendment to a booking must be made outside 28 days for a $30 booking fee, inside 28 days deposit or payment is forfeited.

A refund or credit minus the booking fee will be given to you if the cancellation is outside 28 days.

No refunds for early departures.

Group reservations must have cancellations completed for each individual site and/or studio.

If your reservation was made online with a pre-payment and you wish to cancel, a refund can only be given with 28 days notice in writing with a booking fee of $30 applicable.

In the case of a last minute COVID cancellation due to government mandated lockdowns or regulations, you may choose to:

• Transfer your stay to another date or cancel your stay
• If you have a paid any amount then we can either:
  • Transfer the whole amount to another date or into your client account to use at a later date within 12 months.

In the event you need to cancel your booking please inform us in writing.

We expect guests to be kind, respectful and to thoroughly enjoy their stay.

To help with this are some simple housekeeping points:

• Please keep noise to a minimum after 10pm and before 7am.
• Drive 8km or less whilst in the park, lots of kids around!
• Take care of the natural environment.
• Although our sites are large, we advise one car per site and use the overflow parking for extra vehicles and boats. Cars parked on road edges are very annoying for other guests.
• There is no smoking in shared areas such as kitchens, playgrounds and BBQ areas.
• The nature playground is a shared space for young and old children where parents should keep an eye on their family. It is a space to be enjoyed after sunrise and before sunset.
• Bikes are encouraged in Peppy, but helmets are to be worn to protect our young ones.
• Studios should be left in a satisfactory state with no damage or a cleaning fee will be charged.
• After hour call outs (except for emergencies) are not advisable as this encroaches on precious family time. After hours calls such as lost keys for studios, will incur a $50 call out fee.

If we feel that you are not doing your best to show respect, we will ask you to leave. Thank you.