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Full payment is required to secure a reservation for all long weekends and peak season holiday periods.

These include Easter, Summer holidays, Peppy Parkival, all long weekends, April and September School holidays.

Deposits of 50% are required in LOW AND OFF season.

A 3-night minimum stay is required for all campsites and studios over Peak weekends. (Friday-Monday) Over Easter a 4-night minimum is required. (Thursday-Monday).

During the Summer holiday from mid-December to mid-January there is a 4-night minimum stay. Requests for shorter periods may be accompanied if there is a small gap between other reservations.

PAYMENTS FOR ACCOMMODATION/SITES  This can be done by the following ways.

Reception staff can securely charge your credit card token in our RMS booking system, you can pay via credit card over the phone or by following the links on the client portal.

•  We reserve the right to vary the surcharge in accordance with the merchant fees and bank charges at any time without prior notice.

Check In/Out POWERED AND UNPOWERED SITES

• Check in is at 1pm and checkout time is 10am, if you require a different time please contact the office and we will do our best to accommodate this. Early check-ins are only offered in OFF peak season, Thanks.*Early check-ins before 1pm in the off season will incur a $20 early fee (and only if sites are ready for check-in, we have a lot of grass that the gardeners care for).*Late check-outs after 10 am will incur a $20 late fee.

Check In/Out STUDIOS

Check in is 2pm and check out time is 10am, if you require a different time please contact the office and we will do our best to accommodate this. A small fee may be charged if you require early arrival or late departure.

Pets

There is abundant wildlife, so we have chosen to keep domestic pets out of Peppermint Grove Beach Holiday Park.

CANCELLATION

A cancellation or amendment to booking in PEAK season must be made with 28 day’s notice for a $30 booking fee, inside 28 days payment is forfeited.

A refund or credit minus the booking fee will be given to you if the cancellation is outside 28 days.

A cancellation in LOW or OFF season must be made with 1 weeks notice for a $30 booking fee.

No refunds for early departure.

Group reservations must have cancellation completed for each individual site and / or studio.

If your reservation was made online with pre-payment and you wish to cancel, a refund can only be given with 28 day’s notice in writing with a booking fee of $30 applicable.

* In the event you need to cancel your booking please inform us in writing.

In the case of a last minute COVID cancellation due to government mandated lockdowns or regulations: You choose to:

Transfer your stay to another dateor cancel your stay ☹

If you have paid any amount, then we can:

Transfer the whole amount to another date or into your client account to use at a later date within 12 months.

HOUSEKEEPING; WE EXPECT GUESTS TO BE KIND, RESPECTFUL AND TO THOROUGHLY ENJOY THEIR STAY.

To help with this are some simple housekeeping points:

*Please keep noise to a minimum after 10pm and before 7am.

*Drive 8km or less whilst in the park, lots of kids around!

*Although you may request a certain site or studio for your stay these are not guaranteed. Rebooking for subsequent years ensures you have a reservation for the  requested dates however it does not guarantee you have a requested site/studio.

*Take care of the natural environment.

*Although our sites are large, we advise one car per site and use the overflow parking for extra vehicles and boats. Cars parked on road edges are very annoying for other guests and you will be asked to move if you are parked on road verges.

*To keep the happy camper ethos alive please set up your gear only on your site, not over other sites or in common areas.

*There is no smoking in shared areas such as kitchen, playgrounds and BBQ areas.

*The nature playground is a shared space for young and old children where parents should keep an eye on their family. It is a space to be enjoyed after sunrise and before sunset.

*Bikes are encouraged in Peppy, but helmets are to be worn to protect our young ones.

*Studios should be left in a satisfactory state with no damage or a cleaning fee may be charged.

* After hour call outs (except for an emergency) are not advisable as this encroaches on precious family time. After hours calls such as lost keys for studios will incur a $50 call out fee.

*If we feel that you are not doing your best to show respect, we will ask you to leave. Thank You.